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State of Nevada — Recovery Status & Public Information (NV Office of Emergency Management/Homeland Security)

Updated 8/31/2025 @ 3:00 pm - In the future, this page will be updated at 11:00 am and 3:00 pm

Nevada Emergency Management and Homeland Security
Recovery is in progress. Some services may be unavailable or delayed.

 

 

What happened?

  • On Sunday, August 24, early morning, the State of Nevada identified a ransomware-based cyber incident and immediately activated its cyber response plan, engaging in 24/7 recovery efforts.
  • To contain the threat, teams isolated and took some systems offline while restoring others safely in stages.
  • The incident remains under active state and federal investigation in coordination with CISA and the FBI. To protect internal systems during an ongoing criminal investigation, technical details cannot be shared at this time (NRS 242.105).
  • A forensic review confirms that some data was exfiltrated (moved outside the state network). Investigators are determining the scope, and if personal information is confirmed, the State will notify affected individuals consistent with law.
  • The incident continues to impact the availability of certain state technology systems. Some websites or phone lines may be slow or temporarily unavailable during recovery.
  • The State remains focused on restoring services safely and securely while validating systems before returning them to normal operation.

How is the State responding?

  • The Office of the Governor and Governor’s Technology Office (GTO) are working continuously with state, local, and federal partners to restore services safely. 
  • The State has identified the most critical services for constituents and has prioritized those in the restoration process. 
  • GTO is using temporary routing and operational workarounds to maintain public access where feasible. GTO is validating systems before returning them to normal operation and sharing updates as needed.

What’s working

  • Emergency services: 911 and public safety operations remain available statewide.
  • Payroll & payments: State payroll processed; K-12 and charter payments submitted and on track.
  • Unemployment (NEWI): Online claims and call centers are operating.
  • Health programs: Medicaid and PEBP benefits are being processed; providers continue to be paid.
  • DMV: Limited services via partners; late fees tied to the outage will be waived. (Check dmv.nv.gov for specifics.)

Where to go for help

  • Single source of truth: oem.nv.gov (updated throughout the day with service status and contacts)
  • Public information line: Nevada 211 (dial 211)
  • Report suspicious contacts: Do not share links or system details with unknown callers. Verify identity on a second channel and report attempts to your agency ISO or security contact.

What this means for you

  • Some sites or phone lines may be slow or intermittently unavailable as systems are rebuilt and validated. If you can’t reach an office, try again later or check the recovery page for alternatives.
  • If we confirm that personal data was involved, you will receive direct guidance on next steps (monitoring, protections, and resources).

Stay safe from scams

  • Be cautious of unsolicited calls, texts, or emails asking for personal or payment information.
  • The State will never ask for your passwords, MFA codes, or bank details by phone or email.
  • Verify unexpected requests on a second channel (call a known number, not the one in the message).
  • Report suspicious messages to your email provider, and delete them.

Why some systems are offline

  • When a cyber incident is detected, isolation is intentional. Temporarily taking systems offline helps contain the threat, protect data, and prevent re-infection. We’re bringing services back in phases, only after they pass security checks.

What’s next

  • Restoration will continue over the long weekend, with priority on public-facing and critical services.
  • Investigators are analyzing the data involved. We’ll share confirmed facts as soon as it’s responsible to do so.

Media inquiries

Please contact the Governor’s Communications Office.

Please do not include personal information when requesting assistance.

How does this network issue impact Nevadans?

  • The State closed offices on Monday and Tuesday, but State offices will begin to offer in-person services later this week. Agencies will announce when counters reopen and any alternative options.
  • State websites and phone lines may be intermittently unavailable. If a site or line does not respond, please try again later.
  • Emergency call-taking and essential services remain available statewide. In case of an emergency, call 911. For non-emergency questions, check the relevant agency’s website or reach out via email.

How does this issue impact State of Nevada employees?

  • This incident did not impact State payroll, and all State employees will be paid on time through the normal process.
  • State employees were placed on paid administrative leave on Monday. Many state employees returned to the office for work on Tuesday. State employees will continue to return to the office as systems come back online.

Does this affect Nevadans’ home internet or mobile phone service?

No. This incident involves state government systems only.

Update on Key State Services

Department of Agriculture

    • Brand and crop inspections, animal disease labs, and measurement standards inspections remain operational using paper systems and hotspots. Entry permits are issued manually and will be back-entered once systems are restored. Pesticide applicator licensing is on hold until then.
    • Despite the outage, no disruptions to commerce have occurred. Certificates, inspections, food deliveries, and food safety oversight all continued without interruption. The Division of Measurement Standards also maintained inspections and certifications to protect consumers.
      With 100% of staff present across all offices, doors remained open, testing was conducted, and customer service continued as promised.
    • NDA Office Locations
      • Main Office – Sparks: 405 South 21st Street, Sparks, NV 89431
      • Las Vegas Office: 2300 East St. Louis Avenue, Las Vegas, NV 89104
      • Elko Office: 4780 East Idaho Street, Elko, NV 89801 (Customer Service Line: 775-738-8076)

Nevada Attorney For Injured Workers

  • As of this morning, all staff from both our Carson City and Las Vegas offices have reported to work and are present in the office.
  • Las Vegas Office:
    • We currently have access to our case management system, which allows us to conduct limited legal work and correspondence as needed.
    • However, we remain without access to telephones and email within the office.
  • Carson City Office:
    • Staff currently do not have access to any office systems. There is no email functionality, and devices such as copy machines and scanners are inoperable due to server connectivity issues.
  • General Operations:
  • Despite these technical challenges, our attorneys are maintaining communication with claimants using personal cell phones (with numbers blocked) to ensure individuals with pending matters or appointments remain informed.
  • Legal researchers are fielding public inquiries and questions about whether individuals should visit the agency in person.
  • Unclassified staff are checking their email remotely and responding promptly to messages from claimants.
  • Supervisors are onsite and actively assisting staff with workarounds to maintain operations during the outage.
  • Internal staff communication is being maintained through text messaging. We are committed to continuing service to the public and supporting our claimants during this period of limited system access.

Department of Business and Industry 

  • During the ongoing statewide network outage, Department of Business and Industry agencies and offices are providing services to the public, stakeholders and licensees based on resource and system accessibility as outlined below. The Director’s Office executive staff are available by email as phone systems continue to experience disruptions.
  • Carson City: 1830 College Parkway, Suite 100 Carson City, Nevada 89706 - Telephone (775) 684-2999 - Fax (775) 684-2998
  • Las Vegas: 2300 W. Sahara Avenue, Suite 770 Las Vegas, Nevada 89102 - Telephone (702) 486-2750 - Fax (702) 486-2758

Cannabis Compliance Board

  • The software supporting cannabis industry regulation was not impacted, preserving public health and safety measures in place. On Thursday, August 27, 2025, CCB will begin to temporarily accept payments in-person or by mail.  However, still, no penalties will be incurred for payments impacted by the network security incident.
  • Nevada Cannabis Compliance Board continues routine operations, maintaining existing public health and safety measures in place. The CCB cannot accept electronic payments at this time. Temporarily, agent card and industry fees may be dropped off in-person or mailed.
  • Office Locations:
    • Las Vegas
      700 East Warm Springs Road, Suite 100 (1st Floor)
      Las Vegas, NV 89119
    • Carson City
      3850 Arrowhead Drive, (1st Floor – Security Check-in)
      Carson City NV 89706
    • Mailing Address:
      Cannabis Compliance Board
      P.O. Box 20099
      Carson City, NV 89721
  • For information on the accepted form of payments, visit ccb.nv.gov.

Child Care & Development Program, Child Care Licensing

  • Child care subsidy applications are available at all DSS offices and may be dropped off at any location. All applications will be routed to the Carson City Administration Office for processing.
  • The Child Care & Development Program (CCDP) team is continuing to answer phone calls and emails; however, they do not currently have access to process cases or make provider changes until further notice.
  • Families seeking help with finding a child care provider may email providersupport@childrenscabinet.org.
  • Providers should continue submitting accurate, completed timesheets to ccdppayments@dwss.nv.gov.

Department of Conservation and Natural Resources:

  • DCNR offices are currently open and serving customers as able. 
  • Many of its services remain accessible at: https://dcnr.nv.gov/
  • DCNR has established a temporary phone line: 775-495-2451. 

Nevada Consumer Affairs 

  • The Nevada Consumer Affairs Unit’s complaint intake and case management rely heavily on statewide network systems, which remain impacted by the outage. 
  • Staff is available Monday –Friday, 8:00 a.m. to 5:00 p.m. by phone: 702-715-0957, 702-715-4659, or 775-684-9064. Consumers may call the three state mobile numbers for assistance or submit complaints by mail to Nevada Consumer Affairs, 2300 W. Sahara Avenue, Suite 350, Las Vegas, NV 89102. Staff will log all complaints and process them once systems are restored. 

Department of Corrections: 

  • NDOC maintains its top priority of ensuring safe and secure facilities for staff and offenders. The offender telephone system was uninterrupted by the network outage, so offender communications have continued consistent with NDOC protocol.

Office of Economic Development (GOED)

The Office of Economic Development (GOED) remains open Monday through Friday from 8:00 a.m. to 5:00 p.m. Our website is also live and available at: www.goed.nv.gov.

  • Office locations:
    • Carson City Office (Headquarters)
      808 West Nye Lane
      Carson City, NV 89703
      (775) 687-9900
    • Las Vegas Office
      1 State of Nevada Way,
      4th Floor, Las Vegas NV 89119
      (702) 486-2700

Department of Education:

  • The Nevada Department of Education has dedicated staff available at both its Carson City and Las Vegas offices to assist with in-person teacher licensure inquiries. The Department’s Online Portal for Application and Licensure (OPAL) is a cloud-based system that remains fully operational for submitting licensure applications online.
  • Office locations:
    • 700 E. Fifth St. Carson City, NV 89701 
    • 2080 E. Flamingo Rd. Las Vegas, NV 89119
  • Services unavailable (list programs/systems)
    • Active Directory, which impacts our ability to access our cloud-based systems, logins, password changes
    • Coreview – O365 admin management tool
    • Local file shares
    • Servers in the GTO facility
    • DVSL, Student Growth admin management for data validation (validation day got postponed by 10 days)
    • IAM Server in Switch Reno – identity management system for DVSL and student growth websites
    • Printers
    • Password resets
    • Desktop endpoint management and security updates / patches
  • Modified hours/locations (all affected offices)
    • NDE is operating during normal hours at all locations. No impact.
  • What to watch next (known changes, expected restorations, workarounds)
    • Funding to districts will occur through extensive collaboration across state offices: Pupil Centered Funding Plan and Teacher Incentive Payments.
    • Working with HR to respond to their personnel action request given systems remain down.

Office of Energy

  • Unavailable Services
    • (List of programs/systems)
      • The Public Records Request submission portal
    • We are maintaining our regular operating hours. Information remains accessible at: energy.nv.gov
    • The Governor's Office of Energy (GOE) has established a temporary phone line: 775-431-6290.

Department of Employment, Training and Rehabilitation (DETR):

  • The NUI system is operating successfully. You can access the website here: https://nui.nv.gov/_/
  • Claimants can log in, file new claims, and check on existing claims. DETR staff is available to assist in-person at EmployNV Hubs.

Financial Institutions Division

Government Employee-Management Relations Board (EMRB)

  • EMRB remains operational; however, in-person services and the website are temporarily unavailable.
  • General communication and document filing:

Nevada Health Authority

Nevada System of Higher Education

  • Services unavailable: None. NSHE networks, equipment, and services were not affected by the state’s incident.   
  • Modified hours/locations: None. All NSHE services remain operational.
  • What to watch next: We are continuing to monitor firewalls, websites, and other systems, and no unusual occurrences have been observed.

Nevada Housing Division 

  • At this time, the Nevada Housing Division is limited in the activities which we can perform. We are continually evaluating how we can best serve the public as systems will be restored.
  • All license renewals will be adjusted to eliminate penalties for late fees during the outage period. 
  • Additionally, manufactured home titles will be processed as we receive them once our systems are operational. 
  • For home buyers, the Home is Possible website is operational and can be accessed at https://homeispossiblenv.org. 
  • Currently, the Division can be reached at NHDinfo@housing.nv.gov or by calling 775-997-5319. 
  • We will try to return emails and phone calls as soon as possible.

Department of Human Services

Nevada 211, the central entry point for information and referrals to health, human, and social services, is available at nevada211.org. 

  • Adult Protective Services reports can be made through Nevada 211 at https://www.nevada211.org/aps/.
  • To report child abuse or neglect in Nevada: 
    •  Washoe County (Reno/Sparks) call 833-900-SAFE. 
    •  Clark County (Las Vegas/Henderson) call 702-399-0081. 
    •   All other counties call 833-571-1041 or local law enforcement after hours and on weekends. 
  • The Division of Child and Family Services is available by phone at: 775-684-4453 email at systems.advocate@dcfs.nv.gov. 
  • Nevada 988 is unaffected and continues to offer fast, free emotional support through calls, texts and online chats at https://988lifeline.org/
  •  The Mobile Crisis Hotline of 702-486-7865 is operational. However, should it go down, the public can call 702-378-4298 or email MobileCrisisSouth@dcfs.nv.gov.  
  • Local health authorities remain unaffected by this outage and can assist with information on immunizations, clinical health services, environmental health services and food safety inspections in the counties they serve. Contacts: 
    •  Northern Nevada Public Health: 775-328-2400 
    • Southern Nevada Health District: 702-759-1000 
    • Central Nevada Health District: 775-867-8181 
    •  Carson City Health and Human Services: 775-887-2190 
  •  WIC benefits are unaffected at this time. The program can be contacted by phone at 800-863-8942; individuals can continue to apply for WIC at their local partner offices; and https://nevadawic.org/ is operational.
  • Community Health Nursing (CHN), which offers a broad range of family planning, infectious disease and related preventative health services is rescheduling visits as soon as possible until the electronic health records are restored. The clinics are closed on Fridays, and Monday is a holiday, so if systems are restored by Tuesday, Sept. 2, the clinics can open as scheduled. 
  • Questions about Aging and Disability Services Division (ADSD) programs and services can still be made using the online inquiry form. ADSD staff will be monitoring submissions.
  •  Nevada Care Connection is a statewide system of resource centers that provide one-on-one resource navigation assistance for older adults, people with disabilities, and caregivers that is available online at Nevada Care Connection.
    • ADSD is available by phone: 
      • North: 775-687-0800 
      • South: 702-486-3545 
    • Office for Consumer Health Assistance (OCHA):  
      • North: 888-333-1597 
      • Las Vegas: 702-486-3586 
    • Developmental Services phone:  
      • Northern Nevada: 775-687-2600 
      • Southern Nevada: 702-486-7850 
      • Rural Nevada: 775-687-5162 
    • Division of Social Services offices are open. Customers can complete paper applications to have their case processed. Based on your need you can visit the following physical offices:
    • The Division of Social Services is available by phone at: 702-486-1646 in Southern Nevada; 775-684-7200 in Northern Nevada.
    • Child care subsidy applications are available at all DSS offices and may be dropped off at any DSS location. Applications will be routed to the Carson City Administration Office for Processing. 
    • Families needing help with finding a child care provider can send an email to providersupport@childrenscabinet.org.
    • Child care providers may continue submitting accurate and completed timesheets to: ccdppayments@dwss.nv.gov

Division of Industrial Relations

    • The Division of Industrial Relations is open to the public during the network outage. Staff are available to provide technical assistance, answer questions, and accept payments.
    • All classes provided by the Safety Consultation and Training Section are proceeding as scheduled: Occupational Health and Safety Classes | Nevada SCATS
    • Please note that the Claims and Regulatory Data System (CARDS), which is used for Workers’ Compensation, is currently unavailable. All CARDS submission deadlines will be extended by one week.
      Applications for licenses will be processed with preliminary approval. License cards will be provided once systems are operational.
    • Services are available in-person in Las Vegas, Reno, and Carson City at the following locations:
      • Las Vegas: 2300 W. Sahara Ave. Suite 300, Las Vegas, NV 89102
      • Reno: 4600 Kietzke Lane, Reno, NV 89502
      • Carson City: 1886 College Parkway, Carson City, NV 89706
    • Services are also available through the following email addresses and phone numbers:

Division of Insurance

  • The Division of Insurance is available for limited services during the state network outage.
  • Consumers may submit paper insurer complaint forms at the Division's Carson City and Las Vegas offices:
    • Carson City: 1818 E. College Pkwy, Carson City, NV 89706
    • Las Vegas: 3300 W. Sahara Ave, Suite 275, Las Vegas, NV 89102
  • All licensing and company processes through third-party administrators (e.g., Sircon, NIPR, Pearson Vue, NAIC) are unaffected by the network outage. However, the Division may not receive processed information in a timely manner due to the outage.
  • Consumers, licensees, and insurers may:
    Email: insinfo@doi.nv.gov
    Call: 775-684-9831
  • The Product Compliance section continues working product filings through the System for Electronic Rate and Form Filings (SERFF).

Office of the Labor Commissioner

  • The OLC is still experiencing internet outages and no phone lines in both the North and South offices. The website and online claim submission portal is unavailable; however, claims can be filed in-person at the Carson City office.
  • We currently have staff in the Carson City office to assist walk-in customers at 1818 College Parkway #102. 
  • Constituents can reach our office via email at mail1@labor.nv.gov this email address is being monitored during normal business hours.
    If any extensions are needed during this time they will be granted.

Division of Minerals: 

  • The Division of Minerals continues to receive permit applications and conduct workshops. Applications remain under cursory review, but final approvals will be delayed until database access is restored. The Nevada Division of Mineral website is still inaccessible. 
  • Office locations:
    • Carson City Office (Headquarters)
      • 400 W. King Street, Suite 106, Carson City, NV 89703
      • (775) 684-7040
    • Las Vegas Office
      • 375 E. Warm Springs Road, Suite 205, Las Vegas, NV 89119
      • (702) 486-4343

Department of Motor Vehicles:

  • The Nevada DMV website is operational, in addition to all social media channels. At this time, all in-person and online transactions are temporarily unavailable, except Rapid Registration and Turbo Titles, which are still available. 
    All canceled appointments during the statewide network outage will be honored as walk-ins for a two-week period following the DMV’s reopening. 
    Any fees incurred during the statewide network outage will be waived. 

Mortgage Lending Division

  • The division is operational and has resumed licensing activities, however, some delays should be expected due to ongoing network disruptions.
  • The Mortgage Lending Division (“MLD”) is available to communicate and respond to the public and licensees via email and telephone:
    •  mldinfo@mld.nv.gov;
    • general inquiries: 702-486-0782;
    • licensing inquiries: 775-684-7060.
  • Please note that the NMLS (Nationwide Multistate Licensing System) has not been impacted by this outage and is fully operational.
  • Any matters with a due date will be reviewed and additional time granted, for those matters directly impacted by this incident.

Department of Native American Affairs:

  • The Stewart Indian School Cultural Center & Museum is open as usual. 
  • Staff are available to assist with NDAA at: https://dnaa.nv.gov/contact/
  • Office locations:
    • Nevada Department of Native American Affairs (DNAA) – Carson City Office (Headquarters)
    • 5500 Snyder Avenue, Building 3, Carson City, NV 89701
  • Additional Relevant Office
    • Stewart Indian School Cultural Center & Museum
    • Address: 1 Jacobsen Way, Carson City, NV 89701

Office of New Americans (ONA)

  • ONA is operational with the exception of their website.  You can reach their office at:  (702) 486-0800 or via email at onainfo@ona.nv.gov.

Department of Public Safety

  • Nevada Highway Patrol and dispatch phone lines remain operational. Troopers and officers are on duty and will continue to provide public safety services.

Public Utilities Commission of Nevada

Services that are unavailable from the IT side are:

  • Voicemail is down.
  • PUCN website is down.
  • Other:
    • The PUCN offices will be open tomorrow (8/29/25) with normal business hours.

Real Estate Division

  • Very limited online services are available for licensing renewals and testing at https://red.prod.secure.nv.gov/. 
  • Licensees: please note that the Division will not charge a late fee for August license renewals  affected by the system outage.
  • Email delivery appears to be unaffected. Members of the public can send emails to the following accounts: 
  • Both mailboxes are monitored, and inquiries will be responded to ASAP.

Office of Science Innovation and Technology (OSIT) 

  • The Nevada Governor’s Office of Science, Innovation and Technology (OSIT) has published its Final Proposal for the $416 million Broadband Equity, Access, and Deployment (BEAD) Program for public comment in preparation for submission to the NTIA. Nevada’s Final Proposal continues the State’s commitment to ensuring every Nevadan has access to high-speed internet.
  • The Final Proposal is posted for public comment on the BEAD page of the OSIT website: https://osit.nv.gov/Broadband/BEAD/ 
  • Comments can be made at the following link: https://forms.gle/mbW2kzKtokpLmD8t9 
  • Comments will be accepted until: September 2, 2025, at 11:59pm PT
  • Comments can also be mailed to:
    • Nevada Governor's Office of Science, Innovation and Technology (OSIT)
      Re: BEAD Public Comments
      680 W. Nye Lane, Suite 104, Carson City, NV 89703

State Public Charter School Authority (SPCSA) 

  • The SPCSA recommends that people utilize this email to communicate with the SPCSA should they need to: infospcsa@nv.gov  

Department of Taxation

  • The Department of Taxation’s offices in Carson City, Las Vegas, and Reno will be open to the public on Thursday, August 28, 2025. Taxpayers are welcome to visit any of these locations for in-person services. Staff will be available at the counters to provide assistance with tax-related inquiries and transactions. Additionally, the Department’s Call Center will be fully operational and ready to support taxpayers by phone throughout the day. Taxpayers are encouraged to use My Nevada Tax and the Nevada Tax Center for filing and submitting payments online.
    • 700 E Warm Springs Rd Suite #200, Las Vegas, NV 89119
    • 3850 Arrowhead Drive, Carson City, NV 89706
    • Call Center: (866) 962-3707
  • Services unavailable – Nevada Tax Center is down but should be up this afternoon (MBT and Commerce Tax filing), no Wifi in office so taxpayers cannot use Ipads for filing online and no State email for MFA but taxpayers can receive a phone call or text for MFA
  • Modified hours/locations – all offices are open for normal business hours
  • What to watch next – Nevada Tax Center back online for MBT and Commerce filing

Taxicab Authority

  • The office has reopened to walk-in customers for normal business hours beginning today (August 29). Permitting and citation systems are now operational.

  • Telephones and working and email systems are functioning as usual.

  •  Enforcement staff and dispatch are conducting business as usual.

  •  Please use the main number 702-668-4000 for business and information.

  • Citation hearing dates that have been scheduled during the period of the network outage will be rescheduled without penalty.

  • Drivers with permits expiring this week may continue to operate. A 30-day extension will be granted for permits that expired during the outage to prevent unnecessary disruption or crowding at the office.

Title 54 Boards and Commissions

  • Boards that require background checks as part of their application process are not able to complete them during the outage. 
  • Occupational Board websites that have not been impacted by the network outage: 
    • The Nevada State Board of Accountancy 
    • The Board of Applied Behavioral Analysis 
    • The State Board of Architecture, Interior Design and Residential Design 
    • The State Barbers Health and Sanitation Board 
    • The State Contractors Board 
    • The State Board of Cosmetology 
    • The Board of Environmental Health Specialist 
    • The State Board of Nursing 
    • The Board of Occupational Therapy 
    • The Nevada State Board of Optometry 
    • The State Board of Professional Engineers and Land Surveyors 
    • Speech-Language Pathology, Audiology, and Hearing Aid Dispensing Board
  • Boards currently impacted by the outage:
    • Board of Examiners for Alcohol, Drug and Gambling Counselors
    • Board of Athletic Trainers
    • Certified Court Reporters Board of Nevada
    • Chiropractic Physicians Board of Nevada
    • Board of Dental Examiners of Nevada
    • Board of Dispensing Opticians
    • Nevada Funeral and Cemetery Services Board
    • Nevada Board of Homeopathic Medical Examiners
    • State Board of Landscape Architecture
    • Board of Examiners for Marriage and Family Therapist and Clinical Professional Counselors
    • Board of Massage Therapy
    • Board of Medical Examiners
    • State Board of Oriental Medicine
    • State Board of Osteopathic Medicine
    • State Board of Pharmacy
    • Nevada Physical Therapy Board
    • State Board of Podiatry
    • Commission on Postsecondary Education
    • Board of Psychological Examiners
    • Private Investigator’s Licensing Board
    • Board of Examiners for Social Workers
    • Nevada State Board of Veterinary Medical Examiners

Tourism & Cultural Affairs

  • State museums will open to the public on Friday, August 29, and will resume their normal schedule (closed Tuesdays and Wednesday since they are open on weekends).

Department of Transportation

  • NDOT has some separate systems from the State so we are not as impacted as other departments.  However, here are the answers to the questions you requested:
    • Services unavailable (list programs/systems)
      • NDOT is unable to process vendor/contractor payments through the typical process.    NDOT Customer Service is experiencing a high-volume of calls and can NOT assist with DMV issues.  Do not call NDOT for DMV questions.
    • Modified hours/locations (all affected offices)
      • We are operating typical hours.
    • What to watch next (known changes, expected restorations, workarounds)
      • We are exploring other methods of processing payments.

Nevada Transportation Authority

  • A cell phone number has been designated for stakeholders and members of the industry: 702-934-0831
  • Members of the enforcement staff are conducting business as usual during this time. 
  • The General Session Meeting Scheduled for August 28, 2025, has been cancelled and will be rescheduled.
  • Citation hearing dates that have been scheduled during the period of the network outage will be rescheduled without penalty.

Department of Veterans Services

  • For constituent-facing services, operations are routine at NDVS. Specifically, the operations at the Nevada State Veterans Homes (North and South) as well as the State Veterans Cemeteries (North and South) are operational and routine. The Veterans Service Officers statewide are filing claims and seeing clients, while the Veterans Outreach Team continues its routine work.
  • To reach Department of Veterans Services’ main line with any questions please call: (775)-688-1653

Department of Wildlife

  • Nevada Department of Wildlife is completely open for business to our customers.
  • Game wardens, biologists, and hunting division staff remain in the field. Regional offices continue facilitating first-come, first-serve hunting tags manually to ensure customer service despite system outages. The public can still reach regional offices by phone for assistance.
  • Office Locations:
    • Headquarters
      6980 Sierra Center Parkway, Suite 120, Reno, NV 89511
      (775) 688-1500
    • Southern Region Office
      3373 Pepper Lane, Las Vegas, NV 89120
      (702) 486-5127
    • Western Region Office
      1100 Valley Road, Reno, NV 89512
      (775) 688-1506
    • Eastern Region Office
      60 Youth Center Road, Elko, NV 89801
      (775) 777-2300